Mission critical Linux supportSan Jose 17 August 2000 SGI Global Services and Mission Critical Linux, Inc. announced the availability of mission-critical support for SGI systems running Linux.
The support offering provides 24/7 monitoring coverage with an on-site
response time of two hours or less. An SGI system support engineer will
restore equipment to good working condition, including the provision of
replacement parts. By deploying the most innovative remote monitoring
technology, Secure Service Technology (SST) and Embedded Support Partner
(ESP) from Mission Critical Linux and SGI, the alliance will enable a
commitment to restore SGI system failures within six hours of notification.
Customers will receive accelerated escalation for issues requiring
high-level attention, including direct escalation into Mission Critical
Linux's team of elite Linux engineers.
SGI will initially perform a comprehensive on-site system inventory and
operational assessment including back-up and restore procedures; assist in
documenting network topology; and consult with clients to set ESP parameters
for event notification and monitoring. To make sure systems consistently
perform as expected, quarterly performance reviews will be conducted to
assess any problems and their status, overall call activity, event logs,
proactive maintenance actions and any outstanding issues. Mission Critical
Support for Linux customers also will have access to updates for SGI
software products covered under their service agreement, including the
remote installation of operating system and application patches as needed.
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