American Army to select Dictaphone medical transcription solution from large field of competitive offerings

Stratford 09 August 2000The United States Army Medical Department (AMEDD) has signed a contract worth up to $30 million dollars with Dictaphone, a Lernout & Hauspie (L&H) company, calling for L&H Dictaphone Health care Solutions Group to provide dictation and transcription solutions, including a forthcoming Internet-based solution series for the Army's medical facilities. The high-profile Army contract, which was sought after by many other health care solutions vendors, is one of several significant medical market contracts recently secured by L&H Dictaphone and underscores the newly integrated company's leadership in the health care industry.


The advanced solutions covered by the contract include L&H Dictaphone Enterprise Express Voice, Text as well as continuous speech recognition products. The offerings will provide the Army with automated solutions for the creation, management and analysis of patient medical records for as many as thirty-seven peacetime medical facilities worldwide.

"L&H and Dictaphone have combined their resources to create a new, formidable leader in the health care solutions industry. The integration of our assets will drive the development and delivery of a wide range of leading-edge offerings for the medical market, including an Internet-based document creation, management and analysis solution", stated John Duerden, CEO and president of L&H Health care Solutions Group. "Our current and future solutions have the potential to tremendously enhance productivity for health care organisations worldwide. We believe that the Army chose our offerings because of this potential and the other benefits inherent in using our health care solutions."

"After carefully evaluating a number of dictation and transcription solutions we determined that L&H Dictaphone solutions are the best suited to our current and future needs", stated Lynne Zetterholm, Chief of the Programme Integration and Oversight Division at the Army Office of the Surgeon General. "We believe that L&H Dictaphone solutions will provide a number of benefits, including improved transcription report quality, more consistent turn-around times and reduced transcription costs. We equally expect the systems will provide us with a standardised approach to providing digitised clinical reports."

The contract calls for an initial delivery of twelve systems of Enterprise Express Voice, Text as well as continuous speech recognition products and services within the next three months. In addition, the contract calls for systems and services purchased on a subscription basis. The contract was awarded by the Army Medical Department's Central Contracting Activity, located in San Antonio, Texas. The Army Office of the Surgeon General is providing the strategic planning and oversight for this project. L&H Dictaphone will establish a centralised programme office in Melbourne, Florida, which will drive first phase installation of twelve systems, nine of which are in the continental United States and three in Germany.

L&H Dictaphone Enterprise Express is a family of integrated digital dictation, transcription and report management solutions built on a proven platform that integrates digital dictation, speech recognition, input flexibility, and system-wide information management, to create a network/Internet-driven, enterprise-wide health information management solution.

L&H Dictaphone has been actively implementing a strategy aimed at creating one-stop technology-enhanced solutions to reduce the tremendous cost and time required to create, manage and analyse medical documentation. The company expects that these forthcoming solutions will automatically capture data from patient encounters via clinicians' direct use of automatic speech recognition software or via a dictation and transcription service that allows clinicians to continue dictating in the manner to which they are accustomed.

L&H also plans for its solutions to convert large volumes of captured text into valuable data by applying coding, data mining and clinical language understanding technologies in support of applications such as coding and abstracting, utilisation reviews, decision support, and outcomes analysis. The data would be quickly and easily accessible enterprise-wide via a Web-based work flow management and communications system.

L&H Dictaphone plans to successfully implement this medical solutions strategy by combining its existing health care industry expertise and technology with that of other carefully chosen medical market vendors such as Rodeer, LTI, and OmniMed. The services and solutions that the company expects to offer as part of its health care solutions suite include an end-to-end document creation, management and analysis solution, available via an application service provider (ASP) model; and an Internet-based dictation and transcription service that allows clinicians to capture dictation without changing the way they currently work. Please, read more on L&H's Dictaphone acquisition in the VMW June 2000 issue.

Leslie Versweyveld

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