Antelope Valley Health Care District operates a community-owned, non-profit, 355-bed district hospital in Lancaster, California. The hospital's commitment is to provide the best possible patient care using the best available technology to reduce operating costs and attract high-performing medical professionals. Antelope Valley Hospital delivers complete acute care and outpatient services through a network of nine clinics linked directly to the hospital information systems.
"Radia directly facilitates the introduction of innovative software-enabled services that enhance the efficiency of medical staff and provide better patient care", stated Ash Shehata, director of information systems at Antelope Valley Hospital. "These innovations include a radiology information system, a picture archival communication system, the laboratory information system, and FRED, the robotic pharmacist. An organisation of our size would normally take five to seven years to complete all of these projects, if it had to manually manage all of the underlying software. With Novadigm automated software management, we have done it all in 12 months. Radia's ability to automate the entire software management process contributes more than 50 percent of our ability to achieve our IT mission", continued Mr. Shehata.
Antelope Valley has relied on Novadigm automated software management since 1999 to speed the deployment and maintain peak availability of its sophisticated medical systems. Since implementation of Novadigm's e-wrap technology, call time to the hospital's software support desk has dropped by 97 percent and needed on-site service by the tech support staff has dropped by 70 percent. In addition, Mr. Shehata's post-implementation survey of all Antelope Valley users revealed a 40-percent increase in satisfaction with the hospital's IS services. Mr. Shehata cited Novadigm's customer-focus and responsiveness as key factors in the success of Antelope Valley's technology initiatives.
Human professionals are not the only new recruits at this community-based hospital. Antelope Valley's technology commitment attracts the best robots in their field, including FRED, the hospital's electro-mechanical pharmacist. Technically, FRED, the "Friendly Robotic Engineer Druggist", a McKesson HBOC Robot-Rx Drug Distribution System, is a specialised device whose software is automatically managed by Radia. FRED, still a rare specimen with only 12 at work throughout the United States, automates the storage, dispensing, bar coding, returning, restocking, and crediting of patient medications.
Novadigm's Radia answers Mr. Shehata's challenge by ensuring the availability of the software underpinning Antelope Valley's entire technology strategy. Reliability of the radiology information system, for example, depends on the perfect state and readiness of complex, interacting software. Magnetic resonance images are instantly displayed at the workstation of the radiologist, who then orally dictates an analysis. The system converts the radiologist's speech to text and dispatches the image and analysis by e-mail to the patient's physician. "It used to take four to five days to produce a written report and deliver it to the doctor", recalled Mr. Shehata. "Now it takes four or five minutes."
Antelope Valley's commitment to leading-edge technology, and a determination to keep that technology in a state of peak readiness, helps to attract top doctors and nurses to live and work in Lancaster, California. Radia manages Antelope Valley's full range of specialised medical applications. The solution also deploys, configures, repairs, and updates Antelope Valley's hospital applications for management of patient records, laboratory information, and financial administration. "The results that Antelope Valley IS team has achieved from their IT investments are truly impressive for an organisation of any size", commented George Kellar, vice president of marketing for Novadigm. "The fact that the team achieved significant cost savings, while at the same time introducing new value-added services and increasing patient and staff satisfaction with those services is doubly impressive."
Novadigm's suite of integrated products, based on the company's e-wrap technology, work seamlessly together as the only end-to-end solution that can efficiently, reliably and scalably deploy and manage the full range of today's software and content, personalised for a wide range of computing devices, across virtually any network. Novadigm customers report software management savings of 80 percent or more, time-to-market improvements of 70 percent or more, and reliability typically greater than 99 percent.