Nortel Networks provides Toronto hospitals with Enterprise voice over IP solutions

Toronto 09 July 2002Toronto's St. Michael's and Mount Sinai Hospitals have taken steps to accommodate the growing communications needs of their expanding facilities, deploying Succession Enterprise voice over Internet Protocol (IP) solutions from Nortel Networks. The company helped St. Michael's leverage existing technology and equipment to migrate to a converged IP network. Mount Sinai deployed a pure IP Succession Enterprise solution. These different approaches to implementing voice over IP demonstrate the strength of Nortel Networks portfolio, the ability to offer customers deployment choices based on their business needs.


Nortel Networks transformed St. Michael's communications system into an efficient, reliable, flexible, IP-enabled network that helped the hospital to handle the substantial increase in users from 1300 to 2700, which resulted from its recent merger with another hospital. It also enabled St. Michael's to rebuild its local and wide area networks.

"We recognise that the technology we needed, whether it be for clinical systems, sending electronic medical records or leveraging voice over IP, required that we have a robust infrastructure in place", stated John Wegener, chief information officer, St. Michael's. "Getronics provides us with this network infrastructure under a utility model, where they own and manage the network, and we pay for it on a per-active-port basis. To complement this, we selected Nortel Networks converged voice over IP solution."

Through a Meridian 1 voice over IP solution, Nortel Networks was able to provide St. Michael's with advanced telephony features such as conferencing, automatic redial and selective call forwarding, and comprehensive networking capabilities, with full investment protection for existing features, telephones and equipment. In conjunction with the IP-enabled Meridian 1, St. Michael's is using Nortel Networks Remote Office 9150 to give six primary-care satellite sites the same advanced telephony services such as CallPilot unified messaging, and more than 120 Nortel Networks i2004 Internet telephones to reduce the administrative hassles involved in moves, adds and changes.

Mount Sinai Hospital chose a pure IP solution, including i2004 Internet telephones, Nortel Networks Succession Communication Server for Enterprise (CSE) 1000, Nortel Networks Passport 8600 Routing Switches, and Nortel Networks Business Policy Switch.

Succession CSE 1000 is a server-based IP communications system for advanced telephony services like distributed call and connection management. Passport 8600 provides Gigabit Ethernet performance for mission-critical applications like medical imaging, telemedicine, and video conferencing. Business Policy Switch delivers the robust, highly reliable local area networking (LAN) solution Mount Sinai will eventually use to link 160 i2004 Internet telephones.

"We were seeking a comprehensive, fully integrated IP solution and selected Nortel Networks Succession Enterprise solutions on the basis of demonstrated success in both voice and data infrastructure", commented Dr. Lynn Nagle, chief information officer, Mount Sinai Hospital. "In addition we felt that the Nortel Networks solution could be easily integrated with and sustain the functionality of our existing voice and data systems."

While St. Michael's selected an IP-enabled solution and Mount Sinai deployed a pure IP system, their communications system upgrade needs were the same: support for rapid growth and the desire to leverage technology to advance health care. "The ease of management of our assets down the road was definitely a strong selling point for Nortel Networks", Dr. Nagle explained. "We have a phenomenal number of moves, adds and changes in our environment every month, and the expense is not insignificant. Nortel Networks provides a plug-and-play environment which substantially reduces these costs."

Nortel Networks is an industry leader and innovator focused on transforming how the world communicates and exchanges information. The company is supplying its service provider and enterprise customers with communications technology and infrastructure to enable value-added IP data, voice and multi-media services spanning Metro and Enterprise Networks, Wireless Networks and Optical Long Haul Networks. As a global company, Nortel Networks does business in more than 150 countries. Getronics is a global information and communication technology company, and a Nortel Networks "Channel Partner".

Leslie Versweyveld

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