Fourth annual survey and benchmarking study to highlight most wired US hospitals

Chicago 17 July 2002The United States' 100 most wired hospitals and health systems have invested heavily in Internet connections to provide better customer service and care to their patients, according to the results of the 2002 Most Wired Survey and Benchmarking Study. The fourth annual survey and benchmarking study highlights technically savvy hospitals by Hospitals & Health Networks (H&HN), in co-operation with McKesson, Qwest, and the Healthcare Information and Management Systems Society.


"Their goal is to improve customer service and provide new on-line services to their patients", stated Alden Solovy, executive editor of Hospitals & Health Networks, the journal of the American Hospital Association. Mr. Solovy is author of "Forward Progress", the article on the 2002 most wired hospitals which is featured in the magazine's July issue.

Analysis from this year's survey shows:

  • 28 percent of most wired organisations provided patients with the ability to renew a prescription via the Internet. Only 6,3 percent of less wired organisations had this ability.
  • 44 percent provided patients with the ability to schedule an appointment via the Internet, compared with 13,6 percent of the less wired.
  • 45 percent offer patients the ability to take health risk assessment for diabetes via the Web. Only 10,7 percent of the less wired can make this claim.

"Most wired organisations are taking the lead in providing innovative customer service to their patients", stated Randy Spratt, senior vice president, technology and standards at McKesson Information Solutions, a division of McKesson Corporation, a sponsor of the survey. "Their continued dedication to connecting with patients provides a level of customer service and support that patients are demanding in this age of consumerism."

"These organisations are committed to excellence in information technology", stated Kevin Keeley, Internet solutions regional sales manager at Qwest Communications International, Chicago, another survey sponsor. "The role of Internet-enabled health care is moving to front and centre as both the applications and the consumers become more sophisticated."

While the most wired organisations have recorded large gains in key technologies, the less wired organisations are attempting to catch up. From 2000 to 2002 capital expenditures for information technology rose faster among the less wired.

The Most Wired Survey and Benchmarking Study measures the United States' health care systems on their use of Internet technologies to connect with patients, physicians and nurses, payers, health plans and employees. Results from the survey were used to name the 100 most wired, the ten most improved and the ten most wireless. More than 300 health systems responded to the survey, representing about 800 hospitals.

Hospitals & Health Networks, the journal of the American Hospital Association, conducts the most wired survey annually. McKesson Corporation serves the supply management and information technology needs of health care organisations. Qwest Communications International is an expert in reliable, scalable and secure broadband data, voice and image communications for businesses and consumers. The Healthcare Information and Management Systems Society provides leadership for the management of technology, information and change.

Leslie Versweyveld

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