Ohio State University Medical Center keeps mobile devices on call with XcelleNet

Atlanta 18 December 2002Ohio State University (OSU) Medical Center has selected XcelleNet, a provider of Mobile Infrastructure solutions and expertise, to support and synchronise over 1600 Palm handheld devices. XcelleNet ensures OSU Medical Center that its wide range of applications, including drug interaction software, medical calculators, and patient medical records, are consistently and quickly updated without the need for time-consuming and expensive manual interventions.


Located in Columbus, Ohio, OSU Medical Center cares for approximately 33.000 inpatients and 625.000 outpatients every year. As a large research and teaching hospital, the organisation wanted a mobile solution which puts critical information in the palms of its residents and students. The goal was to reduce administrative tasks so the staff could spend more time working with its patients.

"We have definitely realised the benefits of the XcelleNet solution", stated Phil Skinner, director of the OSU Medical Center's Enterprise Services. "The medical students and residents have the most up-to-date patient information with them wherever they go. If any of them get paged, they have the right information where they need it, right in front of them."

XcelleNet played a key role in OSU Medical Center being awarded the American Hospital Association's Innovator Award for innovative use of technology in Healthcare, and the 2001 Elizabeth Davies award for accomplishments in providing electronic medical records.

In the medical field old data is not only useless, it is potentially dangerous. With more than 1600 mobile devices used by all residents, and third and fourth year medical students, the OSU Health Center realised that it needed XcelleNet's mobile infrastructure to ensure that users have the most current software without lengthy manual processes. With XcelleNet, users synchronise data and devices in minutes by simply stopping by any nurses' station or student lounge to engage an infrared data port.

In addition, XcelleNet uses these stations to push out software updates onto devices, recognising several user profiles, including one for medical students, one for residents, and another for attending physicians. When users connect to the XcelleNet software it knows which updates to push depending upon their profile.

While synchronisation concerns remain a top priority, asset management was also a concern for the technology experts at the OSU Medical Center. With XcelleNet, OSU's IT department now knows who has which device, which software is licensed to each device, and how much memory is remaining. In addition, IT can keep track of inventory control without a labour-intensive initiative and can better diagnose problems when calls for assistance come into the helpdesk.

"As an early adapter of mobile technology, OSU Medical Center is an innovative leader in medical field", stated Joan Herbig, CEO of XcelleNet. "We are excited to be a vital component to the centre's efficiency; enabling the fastest methods of delivering and managing the sensitive information on these handhelds. XcelleNet will continue to work with OSU Medical Center to ensure the safest and most cost-effective ways of helping these doctors provide the best in patient care."

XcelleNet Inc. provides the software that makes enterprise mobility possible. As a major provider of Mobile Infrastructure solutions and expertise, XcelleNet helps companies manage large numbers of laptops and handheld devices, and gives them the power to manage their businesses from anywhere.

Leslie Versweyveld

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