"Our information technology platform is critical to achieving every one of our corporate objectives, which revolve around the delivery of high-quality, cost-effective care", stated Michael Bernstein, chief financial officer for Valley Medical Center. "In considering all that the market has to offer, it became clear that McKesson is the only company that can provide a comprehensive, integrated solution for the entire organisation. This is especially important as we redesign our processes to better support patient care and implement new solutions to help us address our clinical requirements while improving our revenue cycle and resource management capabilities."
In addition to streamlining business and administrative operations, Valley Medical Center will use information technology as an enabler to help its physicians, nurses, and other care team members enhance quality, safety and efficiency. For example, using McKesson's HorizonWP Physician Portal, physicians will have "anywhere, anytime" secure Web-based access to patient information, enabling them to check orders or test results and make patient care decisions more quickly, whether in the hospital, at home or in their offices.
With Horizon MobileCare Messaging, physicians can access and receive patient data, messages and alerts on their preferred mobile device, whether it is a telephone or personal digital assistant (PDA). "One of our key goals is to strengthen our relationship with the medical staff, and McKesson's helping us do that with solutions that save time and make it easy to access the patient information needed for decision making", stated Phil Perry, chief information officer.
Valley Medical Center will also implement McKesson's Horizon Clinical Documentation solution to automate manual processes and enhance efficiency for nurses and other members of the multi-disciplinary care team.
"Our nurses are overwhelmed with the volume of manual documentation required to meet various regulatory requirements", stated Maria Gardner, director of medical/surgical services. "By automating tasks and eliminating redundancy, the new system will free nurses to spend more time providing direct patient care. At a time when nursing and other care team resources are in great demand, this kind of technologically advanced environment will help us attract and retain seasoned professionals."
Pamela Pure, chief operating officer of McKesson Information Solutions, commended leaders at Valley Medical Center for their strong commitment to using IT to ensure optimal care at all touch points in the clinical process. "Valley Medical Center is taking a bold step to enhance quality and safety as it pursues greater operational excellence", Pamela Pure stated.
"We are pleased to be a partner in the process, starting with building the system infrastructure to improving business office processes, then effecting clinical redesign and ensuring resource optimisation along the way. McKesson has not only the software but also the technical and professional services expertise to help Valley Medical Center achieve its strategic IT goals."
Valley Medical Center is located just southeast of Seattle. It is the first and largest public hospital district in the state of Washington. A not-for-profit organisation governed by a board of publicly elected commissioners, Valley is a 328-bed facility with more than 2000 employees. Valley Medical Center is home to many regional centres of excellence, including a Level III trauma centre Emergency Department, Valley Breast Center and the Center for Joint Replacement. Valley provides quality primary and speciality care through a network of 11 area clinics.
McKesson Information Solutions is specialised in helping health care organisations worldwide provide quality care in the most cost-effective manner possible. Health care organisations use the comprehensive software and service solutions to improve patient safety, reduce the cost and variability of care, and better manage their revenue stream and resources. More McKesson news is available in the VMW October 2002 article Singing River Hospital System engages McKesson for comprehensive clinical quality initiative.