Dell technology projects at Park Nicollet establish digital health care environment

Round Rock 12 August 2003Park Nicollet Health Services has selected Dell for a series of information-technology projects and services to help the hospital achieve its vision of a digital health care environment. Park Nicollet, an integrated care system in the Minneapolis metro area, will replace existing technology with 6100 Dell OptiPlex desktops, 700 Dell Latitude notebooks and Dell Services, managing the lifecycle of these systems during the next three years. Park Nicollet will use the systems to complete or develop a variety of technology projects including electronic medical records, a Picture Archiving and Communications System (PACS) and clinical physician order entry.


Automating these functions will improve efficiencies, cut paper consumption and reduce the chance of medical errors, according to Francis Cheung, CIO of Park Nicollet Health Services. "We were looking for a technology provider that understands health care and can meet our technology and services needs", Mr. Cheung stated. "Dell is a good fit. We believe that with them we will be able to improve patient experience, and at the same time lower our information-technology costs."

Dell Services will provide implementation, programme management, asset management and break-fix support for Park Nicollet to help drive a lower total cost of ownership and higher levels of support for Park Nicollet physicians, clinicians and administrators.

Technology projects to be implemented include:

  • The use of Dell notebook computers on mobile carts for bedside diagnosis, allowing hospital personnel to access information anywhere in the hospital.
  • A transition of clinical orders from paper to on-line, reducing the chance for errors caused by transcription.
  • The deployment of Dell desktops and wall mounted Dell flat panel displays in all patient care areas, allowing physicians to easily show patients their health information.

Park Nicollet will purchase the bulk of their software and peripherals through Dell and their procurement will be consolidated via an electronic Web page that Dell has established, reducing the time Park Nicollet spends on procurement by half. "Standards-based technology and services are eliminating paper, driving down costs, and automating a variety of processes for Park Nicollet", stated Jim DeFoe, Dell's director of health care sales. "The health care system shares our vision for introducing programmes that increase efficiencies and improve patient care."

Park Nicollet Health Services, serving the Minneapolis metro area, is an integrated care system that includes Methodist Hospital, Park Nicollet Clinic, Park Nicollet Foundation and Park Nicollet Institute. Park Nicollet Health Services averages 1,6 million visits a year and has 7200 employees.

Dell Inc. is a premier provider of products and services required for customers worldwide to build their information-technology and Internet infrastructures. Company revenue for the past four quarters totaled $36,9 billion. Dell, through its direct business model, designs, manufactures and customises products and services to customer requirements, and offers an extensive selection of software and peripherals.

Leslie Versweyveld

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