A4 Health Systems selects Sprint and Nortel Networks for converged voice, data, wireless contact centre services

Overland Park 14 October 2003A4 Health Systems, a provider of Electronic Medical Record solutions, has selected converged voice, data and wireless contact centre services from Sprint and Nortel Networks. Through an existing strategic alliance the two companies will help A4 enhance customer access to contact centre agents and provide the reliable, high-speed communications services needed to deliver advanced health care information management services to more than 1100 physician and hospital customers across the United States.


"The $1,3 trillion health care market has a 14 percent share of the gross domestic product, but is one of the least automated sectors in the economy", stated David Bond, executive vice president, Ambulatory Division, A4 Health Systems. "A4 is on a mission to change that. Collectively, Sprint and Nortel Networks solutions will provide a combination of network assets, wireless and wireline, and the business expertise to help us engage our customers, strengthen our position in the marketplace and enable better management of clinical, financial and administrative processes within every health care setting."

Under a multi-year agreement between Sprint and A4, Sprint and Nortel Networks Succession will deliver converged voice and data services, including an Internet Protocol Virtual Private Network (IP VPN) that will enhance the quality, security, reliability and efficiency of the A4 network. The converged network will also enhance collaboration with applications such as unified messaging, and make those applications easier to use regardless of location.

For more advanced A4 customer service, Nortel Networks i2050 softphone will enable A4 employees to use IP telephony from their personal computers. Additionally, Sprint will provide PCS Connections Cards coupled with Nortel Networks' Networks Symposium Contact Centre solutions to heighten A4 contact centre efficiency and wirelessly connect support agents to customers on weekends, holidays and at other times when remote access is important.

"A4 is working to ensure that its customers are among the most efficient and effective in the industry and that their customers have access to both traditional and emerging technologies", stated Marilyn Midyette, regional vice president, Sprint Business - Southeast. "We've worked with Nortel Networks to develop a portfolio of services designed specifically to meet the same objective, and at the same time, we are focused on meeting the particular needs of key industries, such as health care companies. Our ability to be a one-stop shop for wireless and wireline services, combined with our complementary view of the future of health care, makes this an excellent match."

"We are pleased to be joining forces with Sprint to help A4 achieve its business objectives", stated Steve Schilling, president, Enterprise Accounts, Nortel Networks. "Through converged networking solutions, we are helping our customers to better engage their customers, partners, suppliers, and employees with opportunities to boost revenue, reduce costs, enhance customer service, and increase productivity, all consistent with our One network. A world of choice. enterprise vision."

In March 2002, Sprint and Nortel Networks announced that they joined forces to combine the network and managed services expertise of Sprint with the voice and data equipment expertise of Nortel Networks to deliver next-generation telephony services. By combining their complementary resources, Sprint and Nortel Networks work together in sales and marketing efforts and in developing products, including all aspects from engineering to maintenance. The end result is turnkey converged solutions for customers that can enhance business performance to sustain a competitive edge.

A4 Health Systems is dedicated to promoting community-based health care via Healthmatics Electronic Medical Record solutions for consolidated clinical, financial and administrative patient information management. Founded in 1970, A4 has nationally implemented software and services in more than 1100 health care organisations, including physician groups and practices, and Emergency Departments and hospitals.

For ambulatory settings, the company provides HEALTHMATICS EMR Electronic Medical Record and HEALTHMATICS NTIERPRISE Practice Management systems. For acute-care organisations, A4 offers HEALTHMATICS CDR Clinical Data Repository and claims the country's largest Emergency Department Information Systems client base with the HEALTHMATICS ED and EMSTAT solutions. For complete ambulatory and in-patient management, A4 offers HEALTHMATICS ADVANTAGE Integrated Solution. A4 is based in Cary, North Carolina, with additional locations in Michigan, Texas and New Hampshire. The company is privately held, with approximately 300 employees.

Sprint is a global integrated communications provider serving more than 26 million customers in over 100 countries. With approximately 70.000 employees worldwide and nearly $27 billion in annual revenues, Sprint is widely recognized for developing, engineering and deploying state-of-the-art network technologies, including the United States' first nationwide all-digital, fiber-optic network and an award-winning Tier 1 Internet backbone. Sprint provides local communications services in 39 states and the District of Columbia and operates the largest 100-percent digital, nationwide PCS wireless network in the United States.

Nortel Networks is an innovator focused on transforming how the world communicates and exchanges information. The company is supplying its service provider and enterprise customers with communications technology and infrastructure to enable value-added IP data, voice and multi-media services spanning Wireless Networks, Wireline Networks, Enterprise Networks, and Optical Networks. As a global company, Nortel Networks does business in more than 150 countries.

Leslie Versweyveld

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