GE Healthcare selects Questra to provide next-generation remote monitoring for medical instruments

Redwood City 03 February 2004GE Healthcare, formerly GE Medical Systems, a global expert in medical technology and information systems with more than $10 billion in annual sales, has agreed to a strategic alliance with Questra, a provider of remote diagnostics for medical instruments,. As part of the agreement, GE Healthcare will use Questra software to power its next generation of InSite remote device monitoring and diagnostic services.


Questra intelligent device management (IDM) software fully supports monitoring, diagnostics, alarms/alerts, remote desktop control, software configuration management, and analytics on a real-time, 24x7 basis. Questra IDM software integrated into GE Healthcare's devices will deliver a pro-active service offering that meets the unique needs of health care providers for patient privacy protection, maximum uptime, and low maintenance cost.

"High performance was a key criterion in our search for an IDM solution", stated John Chiminski, Vice President, GE Healthcare Services. "Our teams ran acceptance tests that simulated a network of thousands of instruments, and the Questra software performed at high speed and with outstanding accuracy. Questra security features have been well designed and battle hardened to meet our stringent requirements."

According to Jim Gagnard, Questra president and CEO, the GE implementation will be the largest deployment of IDM software in the world. "GE Healthcare is an expert in device remote monitoring and diagnostics. Their InSite solution has been in service for several years. Powered by Questra software, the next generation of InSite will deliver the benefits of pro-active service to a broader customer base. It will have a high customer acceptance because it does not require dial-up connections or virtual private network (VPN) technologies", stated Jim Gagnard.

Questra software has tight security provisions that complement health care providers' existing network security infrastructure including firewalls and intrusion detection systems. By using the Questra IDM solution, GE will be able to provide cutting-edge diagnostic imaging equipment with remote diagnostics that can be configured to comply with virtually any health care provider's IT network.

Questra is specialised in applying remote monitoring and diagnostic technology to health care devices, with their unique requirements and responsibilities. The integration of Questra software into GE's customer support centre provides a solution that will help health care providers comply with federal government regulations protecting confidential patient information.

The Questra IDM solution includes enterprise platform software, server-based applications, agents loaded into in-field devices, and connectors that interface with call centres, CRM/ERP enterprise applications, and wireless devices. Questra is the only IDM software vendor offering products built on an architecture that reliably supports massively scalable deployments.

GE Healthcare is a $10 billion global expert in medical imaging, point-of-care systems, health care services, and information technology. Its offerings include networking and productivity tools, clinical information systems, patient monitoring systems, anaesthesia and respiratory care, maternal-infant care systems, surgery and vascular imaging, conventional and digital X-ray, dental imaging, computed tomography, electron beam tomography, magnetic resonance, ultrasound and bone mineral densitometry, positron emission tomography, nuclear medicine, and a comprehensive portfolio of clinical and business services. For more than 100 years, health care providers worldwide have relied on GE Healthcare for high quality medical technology and productivity solutions.

Questra Corporation is an enterprise software company leading the development of intelligent device management solutions. The company's remote diagnostic and monitoring applications collect data from medical instruments, printing equipment, power monitors, and other remote devices. Equipment manufacturers and their customers using the Questra Smart Service Solution lower their service costs through reduced emergency calls, pro-active device monitoring and diagnostics, and streamlined accounting for consumables and usage. Equipment manufacturers such as Diagnostic Products Corporation, Eaton Corporation's Cutler-Hammer business, Swissray International, and eBidenergy use Questra.

Leslie Versweyveld

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