McKesson expands patient strategy deploying interactive Horizon PatientVision solution with LodgeNet

Atlanta 20 July 2004The typical hospital stay will soon feel much more personal for patients and their families with Horizon PatientVision from McKesson, the world's largest health care services and information technology company. It is the company's newest innovation for enhancing the patient experience and equipping patients to be more informed and active in managing their own care. Using a bedside display or television, the new in-room solution will combine secure access to patient information with on-demand entertainment options, Internet access, e-mail and educational services, fostering more interaction between patients, their families and clinicians. Horizon PatientVision is designed to be used by clinicians at the bedside, resulting in greater efficiency and more time spent with patients.


"Delivering an exceptional patient experience is one of our core goals", stated Tim Stettheimer, chief information officer, St. Vincent's Hospital, Birmingham, Alabama. "By using technology to bring education and entertainment options to our patients, we'll be able to continue to improve their satisfaction as well as that of our staff. For example, our nurses are very excited about the process efficiencies Horizon PatientVision will bring to the delivery of patient education."

Horizon PatientVision will enable clinicians to offer more personalized bedside counseling with patients during their treatment by reviewing test results, images and medications. Caregivers will also have convenient access to McKesson's clinical applications while retrieving the most up-to-date patient information. The benefits of a more informative, participatory approach are improved patient safety, more accurate medication administration and clinical documentation, and higher technology adoption rates by clinicians.

In an effort to create the most positive patient experience, McKesson has aligned with LodgeNet, one of the world's largest providers of interactive television systems and broadband services to the lodging industry. Horizon PatientVision will utilize LodgeNet's core interactive television infrastructure to provide hit movies, Nintendo video games, access to information and delivery of certain patient services within the room.

"With providers' increasing focus on creating a positive patient experience, we see a great opportunity to bring our expertise and technology to the health care market", stated Scott C. Petersen, LodgeNet's president and chief executive officer. "We're excited about working with McKesson, which brings strong health care leadership as well as extensive technology expertise and market reach."

Horizon PatientVision is the latest addition to McKesson's solution portfolio designed to enhance the patient experience and empower providers in building stronger relationships with their patients. Earlier this year, the company introduced HorizonWP Patient Portal, which enables patients to communicate on-line with care team members and access their personal information or medical content before, during and after their hospital stay. They can also actively track their progress and manage their disease during the time it is needed most, from the time of diagnosis through their return to wellness. McKesson also recently announced a new telehealth solution, Telehealth Advisor to enable remote disease management and monitoring in the home for patients with chronic health conditions.

"As McKesson continues to digitize health care, it's essential to equip our customers with solutions that not only make health care safer, but also increase patient satisfaction", stated Sunny Sanyal, McKesson's group president for clinical solutions. "By improving the patient experience and enabling patients to become better informed about their care, we're making it easier for our customers to provide safe, high-quality care that leads to better outcomes and ultimately, better health."

A member of Ascension Health, the nation's largest not-for-profit Catholic health care system in the United States, St. Vincent's Hospital is a 338-bed, acute-care, community-based facility providing inpatient, outpatient and outreach services to Birmingham and its surrounding communities. Founded by the Daughters of Charity in 1898, St. Vincent's is Birmingham's oldest hospital and is one of the nation's 100 Most Wired Hospitals.

LodgeNet Entertainment Corporation is one of the world's largest providers of interactive television systems and broadband services to hotels, resorts and casinos throughout the United States and Canada as well as select international markets. These services include on-demand movies, music and music videos, Nintendo video games, Internet on television, and other interactive television services, as well as high-speed Internet access, all designed to serve the needs of the lodging industry and the travelling public. LodgeNet provides service to more than one million rooms including 967.000 interactive guest pay rooms in more than 5800 hotel properties worldwide. More than 260 million travellers have access to LodgeNet systems on an annual basis.

McKesson Provider Technologies is part of McKesson Corporation, the world's largest health care services and information technology company. McKesson is a Fortune 16 health care services and information technology company dedicated to helping its customers deliver high-quality health care by reducing costs, streamlining processes and improving the quality and safety of patient care. Over the course of its 170-year history, McKesson has grown to provide pharmaceutical and medical-surgical supply management across the spectrum of care; health care information technology for hospitals, physicians, homecare and payers; hospital and retail pharmacy automation; and services for manufacturers and payers designed to improve outcomes for patients. More McKesson news is available in this VMW issue's article Patients take charge of their health care with McKesson telehealth solution

Leslie Versweyveld

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