The George Washington University MFA leads health care automation using Allscripts' Touchworks

Washington D.C. 27 July 2004The George Washington University Medical Faculty Associates (MFA) group has implemented the full suite of TouchWorks, developed by Allscripts Healthcare Solutions, a provider of clinical software, connectivity and information solutions that physicians use to improve health care. TouchWorks delivers EMR functionality for over 100 physicians in less than 30 days by leveraging the Allscripts 3D implementation strategy. MFA demonstrated that with determined executive leadership and physician commitment, EMRs can be implemented rapidly and effectively, even in very large practices.

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"Given our location in the heart of Washington D.C., the many high-profile patients we treat, and the Bush Administration's emphasis on developing electronic health record systems, it was imperative that this group practice take a leading role implementing a full electronic medical record", stated Stephen Badger, Chief Executive Officer of the George Washington Medical Faculty Associates. "This full EMR functionality has enabled our physicians to enhance the overall patient care provided while also reducing administrative burdens and the potential for medical errors. This technology will certainly help our organisation to be more efficient and patient friendly."

With 400 physicians, fellows, and medical students already successfully using the document management and lab result viewing capabilities of TouchWorks, MFA made the decision to implement the full EMR. While EMR implementations have traditionally taken between 18 and 36 months, MFA implemented the full EMR for their entire Department of Medicine in 30 days using the Allscripts 3D strategy. A rapid implementation process based on years of successful TouchWorks implementation experience and refined with Six Sigma principles, 3D addresses the core phases of successfully implementing TouchWorks: Design, Develop and Deliver.

These three phases are critical components of the greater partnership Allscripts maintains with clients, which includes engaging clients in the sales process, preparing for implementation and continuous advancement once physicians are using the software. This strategy also extends beyond the implementation phase by optimizing continuous use and advancement of the TouchWorks solution. The roll out plan incorporated aggressive hands-on education, both in-person and using newly developed virtual training modules for self-review. MFA plans to use this 3D process to drive increased utilization of the full TouchWorks EMR throughout the rest of the organisation.

The Abreon Group, a speciality consulting firm that focuses on change management, technology adoption and productivity improvement, which is certified to train on all TouchWorks applications, further accelerated the implementation process by providing on-site education. Howard Schapiro, President of The Abreon Group, stated: "The MFA experience demonstrates how the Allscripts and Abreon teams can provide the best of all worlds: a rapid EMR roll-out that benefits patients and physicians."

"Speed in implementation leads to more rapid physician adoption, which in turn leads to faster realization of safety and quality benefits for patients and a more substantial recognition of a return on investment for the organisation", noted Glen Tullman, Chief Executive Officer of Allscripts Healthcare Solutions. "With so much attention to the electronic medical record coming out of Washington D.C., we're especially pleased to partner with the MFA, only a few blocks from the White House, as they demonstrate real action and positive progress in making talk into reality."

MFA has integrated the TouchWorks EMR with their existing IDX Flowcast practice management solution from IDX Systems. Through a strategic alliance between Allscripts and IDX, the integration of TouchWorks and Flowcast directly links clinical, administrative and financial activities that drive operational improvements.

The George Washington University Medical Faculty Associates is a non-profit, academic multi-speciality medical group practice in Washington D.C. Currently, with more than 270 doctors and 41 medical specialities, the MFA is the largest multi-speciality and most comprehensive physician practice in the District. MFA is conveniently housed in a 316.000 square foot facility, treating an average of 1500 patients a day and also has a VIP Executive Center for Health care where they treat some of the nation's top leaders.

Allscripts Healthcare Solutions' TouchWorks software is a modular Electronic Medical Record (EMR) that enhances physician productivity by automating the most common physician activities including prescribing, dictating, capturing charges, ordering labs and viewing results, providing patient education, and documenting clinical encounters. TouchWorks is available on the latest Tablet PCs, wireless handheld devices, desktop workstations and over the Internet.

The company also offers electronic document imaging and scanning solutions through its Advanced Imaging Concepts subsidiary. Additionally, Allscripts Healthcare Solutions provides health care product education and market research programmes for physicians through its Physicians Interactive unit and medication fulfillment services through its Allscripts Direct unit. More company news is available in the VMW May 2004 article Allscripts Healthcare Solutions selected for WellPoint e-Prescribing initiative


Leslie Versweyveld

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