Concord Regional Visiting Nurse Association selects McKesson for telehealth and patient monitoring

Atlanta 12 January 2006In a move to improve health outcomes and resource management by involving patients more fully in their own care, Concord Regional Visiting Nurses Association has selected the McKesson Telehealth Advisor solution to enable remote in-home disease management and patient monitoring. Initial plans call for Concord Regional VNA to deploy Telehealth Advisor to patients suffering from congestive heart failure (CHF), with the potential to expand the technology to include chronic obstructive pulmonary disease and diabetes patients.


"We expect Telehealth Advisor to improve our efficiency, while decreasing symptom exacerbation", stated Mary DeVeau, president and chief executive officer, Concord Regional VNA. "Congestive heart failure is directly affected by the patient's behaviour, including what they eat or their level of exercise. By helping patients understand the body's reaction to certain behaviours, they will be motivated to make healthier lifestyle choices. In addition to reducing the number of emergency room visits and hospitalizations, our goal is to use staff resources in a more efficient manner."

Patients using Telehealth Advisor can participate in their own care by answering diagnosis-specific questions on an electronic appliance in the privacy of their own home. Patient readings are transmitted to the Concord Regional VNA via an easy-to-use electronic device connected to an ordinary phone line. Patients then receive targeted education regarding their condition in order to modify behaviour for improved outcomes.

The selection of Telehealth Advisor builds upon Concord Regional VNA's investment in McKesson's Horizon Homecare solution as a means to support more targeted and pro-active home visits. Once fully implemented, all patient data collected by Telehealth Advisor will flow to the Horizon Homecare system, enabling Concord Regional VNA to update consolidated patient record information on a continual basis. All members of the care team will be able to review the updated patient information to determine if conditions, as well as trend information, indicate an extra in-home visit is required.

"Given the size and scale of its implementation, Concord Regional VNA is at the forefront of homecare organisations that have expanded their service offerings to include telehealth programmes", stated Craig Frazer, McKesson vice president and general manager for extended care solutions. "As the American population continues to age, there will be greater demand on health care resources. McKesson offers a unique combination of technology solutions that support patient independence while reducing the cost of managing chronic illnesses. No other automation company can match McKesson's breadth of solutions that allow providers to extend their patient interaction across the continuum of care."

McKesson leads the industry in supporting the information needs of homecare organisations, with more than 19.000 nurses and other clinicians relying on Horizon Homecare to support more than 42 million patient visits per year. Thousands of caregivers use point-of-care laptop computer devices for home visits. McKesson's telehealth solutions represent the next step in improving caregiver efficiency while empowering patients to become more engaged in their own care. Recent additions to the company's family of solutions include McKesson Telehealth Guardian, a personal emergency response system (PERS) that uses wireless technology to create an advanced communication link between patient and an expert call center, and Horizon Patient Connect, which offers patients secure on-line access to their physician's office for routine non-urgent communications.

Concord Regional Visiting Nurse Association provides comprehensive care in the community and the home, supporting health and well being while encouraging independence. It is a not-for-profit community-based health care organisation dedicated to the concept that each individual is unique and is to be treated with dignity and respect. Concord Regional VNA has been in the forefront of providing community health services in Central New Hampshire since 1899. Concord Regional Visiting Nurses Association, headquartered in Concord, New Hampshire, provides a wide range of services including skilled nursing, physical therapy, occupational therapy, speech therapy, social work services, hospice and homemaking.

McKesson Corporation is a Fortune 15 health care services and information technology company dedicated to helping its customers deliver high-quality health care by reducing costs, streamlining processes and improving the quality and safety of patient care. Over the course of its 172-year history, McKesson has grown to provide pharmaceutical and medical-surgical supply management across the spectrum of care; health care information technology for hospitals, homecare and payers; hospital and retail pharmacy automation; and services for manufacturers and payers designed to improve outcomes for patients. More news about McKesson can be found in the VMW January 2006 article McKesson Telehealth Guardian extends patient monitoring solution and selects AMAC as exclusive PERS provider for its telehealth monitoring offerings.

Leslie Versweyveld

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