"With Converged Access' application performance control, we were able to allow each business-critical application to properly co-exist. For example, imaging traffic requires large amounts of on-demand bandwidth at different times during the day. The imaging traffic needed to co-exist with the other real-time traffic", stated Tom Legel, Kootenai Medical Center's Chief Information Officer. "Converged Access is our tool to determine performance criteria for each application. We need to make sure that we can provide the best end user experience for each of these important applications."
Kootenai Medical Center had multiple on-demand, real-time applications competing for bandwidth resources and causing severe performance problems and end-user dissatisfaction. Some of the applications being deployed on the converged network included Telemedicine, Practice Management and Electronic Medical Records, Legacy Medical Records Application and a Medical Imaging System, which was causing most of the bandwidth issues and was still not responding quickly enough for the end-users of the system. In addition, the hospital has in place a wireless network that provides at-home or office access to most of the above applications. Traffic over the wireless network was extremely heavy, and IT had no visibility into which traffic was business-critical and which was casual use.
Although KMC and the affiliate hospitals had some funding slated for adding bandwidth, they were able to minimize the amount of additional bandwidth required. Utilizing the Converged Traffic Manager, Kootenai was able to put the solution in place in a matter of months instead of years and save hundreds of thousands of dollars in bandwidth service costs as a result of using multilinked T1s rather than DS3s.
The Converged Access CTMs have enabled the hospital to manage its bandwidth investment so that all of the highly demanding, mission-critical applications performed as expected. This has resulted in a significant reduction in help desk calls because end-users are extremely satisfied with application response times. The KMC IT staff considers the level of control and validation the CTMs provide priceless.
The Converged Traffic Manager(CTM) is the industry's first application-aware performance management solution to enable the toll-quality VoIP, jitter-free IP video, and business-IP response times that are crucial to enabling the lower cost and higher value of IP convergence. The CTM integrates best-of-breed traffic monitoring, traffic management, compression and caching with advanced application layer visibility and control to assure WAN efficiency and application performance for converging IP voice, data and video applications. It is easily deployed as a seamless overlay to an existing IP network.
Kootenai Medical Center (KMC), based in Coeur d'Alene, Idaho, exists to meet the health care needs of North Idaho through service excellence, community leadership and compassionate care. Since 1966, KMC's mission has been to operate a not-for-profit system that uses all revenue over expenses to improve the health of the community through patient care, education, research, and community service.
Converged Access is an innovator of WAN optimization solutions. Its unique Intelligent Application Performance Control capabilities enable optimal end-user experience and improved network efficiency for VoIP, business critical applications as well as emerging real-time and collaborative converged applications. Converged Access solutions have won numerous industry awards. Deployed by hundreds of enterprise and service provider customers around the globe, Converged Access solutions are available worldwide from Converged Access channel partners, OEM partners or directly from Converged Access. The company is headquartered in Littleton, Massachusetts.