"In order to build deeper relationships with our patients, we needed a unified communication tool that would bring together different data for a holistic view", stated Asif Ahmad, VP Diagnostic Services and CIO Duke University Health System and Duke University Medical Center. "Through the HealthView Portal, IBM is helping Duke Medicine improve patient satisfaction and safety by giving patients and clinicians the information they need to work together for better health outcomes."
IBM designed and built the HealthView Portal with a single user authentication to give Duke patients the capability to easily and securely retrieve a variety of health-related information. For example, patients can request and book medical appointments; view and manage account information; pay bills; maintain personal health and insurance information.
Also, as part of the health portal implementation, Express and Kiosk Check-in are planned to give patients the ability to complete registration and clinical forms on-line prior to an appointment to save time and help shorten in-clinic wait times. Additionally, with the HealthView Portal, patients will have the means to personalize health news and disease management information; connect to on-line support groups; obtain pre-operative preparation information; schedule remote medical consultations and participate in clinical trials recruitment and enrollment.
Physicians and referring clinicians will also be able to securely utilize the HealthView Portal in the near future for a variety of information including patient medical history and health data; lab results; medication lists and medical reference materials. The portal will also help physicians book appointments for patients, as well as operating suites, and allow for consultations with other Duke medical specialists.
"Innovative customers like Duke Medicine are utilizing technology to build a secure foundation for patient centric care", stated Dan Pelino, general manager, IBM Global Healthcare and Life Sciences. "By working together, IBM and Duke have been able to implement one on-line resource so patients and clinicians can be better connected through information and services."
The Duke HealthView Portal utilizes an open standards framework, based on SOA principles, designed to give health care providers, health care benefit organisations, public health and pharmaceutical companies the flexibility to integrate and manage clinical and administrative business applications independently of the underlying computing platform.
SOA provides the foundation to connect and organize business processes from disparate clinical information systems and allow secure access to comprehensive patient information anytime, anywhere via the Internet. Based on work with partners and customers, integration capabilities and partnering programmes enable interoperability of applications, services and their supporting processes.
Also included in the Duke HealthView Portal solution are IBM WebSphere Portal with health care specific web services and IBM System p. IBM WebSphere Portal helps enterprises quickly build scalable role-based portals that simplify and accelerate user access to personalized information, applications, processes and people to maximize organisational productivity and operational efficiency. In addition, IBM Workplace Forms, Web Content Manager, Rational and Tivoli software are included to help create an extensible platform for additional patient-centric services.
Celebrating its 75th Anniversary, Duke University Medical Center is consistently ranked among the top ten health care organisations in the United States. As a world-class academic and health care system, Duke Medicine strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, education future clinical and scientific leaders, advocating and practising evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.