The MercuryMD Mobile solutions scored 93 percent on key business indicators like core to IS plan, would buy again, keeps promises and ranked client's best vendor. In addition, the solution scored 8,2, out of a possible 9, on performance indicators around expectations like value of the investment to customers and overall quality.
"This is a great honour for us. Customer satisfaction, expressed through KLAS, is among the highest forms of recognition because it is based on first hand experience with our solutions", stated Jay Katzen, senior vice president of Marketing and Business Development for Thomson Healthcare. "Through our mobile solutions health care professionals have access to the essential information they need to make sound decisions at the point of care. It has become a critical asset for health care organisations' efforts to improve the quality and safety of the medical treatment."
The Top 20: 2006 Best in KLAS report was published on December 15, 2006. KLAS, which focuses on health care technology, assists health care providers by offering accurate, honest, and impartial vendor performance information. In compiling the report, KLAS monitors vendor performance through participation of thousands of health care organisations, including confidential customer interviews of CIOs, health care executives, managers, and clinicians.
Additional information from the report stated the following. "We looked at the MercuryMD Mobile solution because of the KLAS ranking", stated Robert Milner, director, information technology for St John's Hospital in Springfield, Illinois. "Throughout the evaluation process, through deployment, go-live and post deployment the customer service has been exceptional, and the product has delivered everything that was promised. Our expectations were quite high at the beginning, but we're happy to say that the MercuryMD Mobile solution has greatly exceeded them."
Thomson Healthcare is a provider of integrated decision support solutions that help health care organisations improve clinical and business performance. Through the ability of its solutions and products to combine real-time access to patient-specific information and care recommendations with powerful benchmarking and analytics Thomson Healthcare helps its customers drive actionable results that improve profitability, growth, quality of care and patient satisfaction.
Thomson Healthcare is part of The Thomson Corporation, a global expert in providing essential electronic work flow solutions to business and professional customers. With operational headquarters in Stamford, Connecticut, Thomson provides value-added information, software tools and applications to professionals in the fields of law, tax, accounting, financial services, scientific research and health care. More company news is available in this VMW issue's article Hunterdon Medical Center selects Order Set Solution from Thomson Healthcare to standardize care delivery.