CRC Health Corporation selects Cognos 8 Go! Mobile to speed decision-making

Orlando 08 May 2007CRC Health Corporation, a speciality behavioural health care company, has selected Cognos 8 Go! Mobile to help speed decision-making for clinicians, clinician managers and other key stakeholders across the organisation. Cognos 8 Go! Mobile is purpose-built for the BlackBerry wireless platform from Research In Motion (RIM).


CRC has 130 locations nationwide, providing flexible treatment services to help foster long-term recovery. These services include detoxification, inpatient treatment, day and intensive outpatient programmes, aftercare and therapeutic living programmes.

With its clinicians and other staff increasingly working from field locations, CRC required a mobile reporting solution that would work with the BlackBerry wireless platform to help speed and streamline the flow of relevant information to employees.

"In the behavioural health care field, clinicians and key decision makers are constantly on the go with little or no access to a LAN-based computer", stated Jay Ramiodi, VP and CTO, CRC Health Corporation. "We needed a solution on a single platform that would integrate traditional Business Intelligence (BI) reports with current, up-to-date client status indicators or other key snippets of actionable information. Consequently, staff who are highly involved in clinical decision-making can pro-actively respond and immediately take or recommend appropriate preventative action."

CRC evaluated competing solutions and selected Cognos 8 Go! Mobile based on the strength of Cognos' product innovation, integration with the BlackBerry wireless platform, and proven business intelligence reporting capabilities. The health care provider is working with Cognos silver reseller partner, Locus Solutions Inc. for the implementation.

Cognos 8 Go! Mobile provides convenient wireless access to the most relevant operational and strategic performance information, delivered through the reporting, analysis and metrics capabilities of Cognos 8 Business Intelligence. The solution delivers a rich mobile-client that allows executives or front-line mobile workers to use their handheld devices, such as BlackBerry smartphones, to read and securely interact with their company's performance information and make informed decisions regardless of location or time.

"With Cognos 8 Go! Mobile, health care organisations like CRC can extend the reach of their mission-critical client and organisational information to mobile devices like BlackBerry smart phones for right-time decision-making from any location", stated Leah MacMillan, vice president of product marketing, Cognos. "By selecting our business productivity solution for their mobile workforce, CRC is helping drive better business decisions for improved performance and client service."

Cognos' industry-leading performance management solutions have helped numerous health care organisations worldwide cut costs, increase operational efficiencies, and comply with government regulations. Cognos can be found in such leading health care organisations as Nebraska Medical Center, Evanston Northwestern Healthcare, Blue Cross Blue Shield of Massachusetts, and Trillium Health Centre in Canada.

Cognos 8 Business Intelligence (BI) delivers easy-to-use BI with the right context, through familiar interfaces, at the right time. To further enable faster and more effective decisions, Cognos offers additional consumer modes that bring BI to the familiar working environments of every worker. Cognos 8 Go! Mobile helps users make more informed decisions in context to quickly improve individual effectiveness and organisational performance when mobile, while enabling IT to further leverage existing investments in Cognos 8 BI to continue lowering the overall cost of ownership.

CRC Health is the United States' largest provider of drug and alcohol treatment services in terms of the number of patients treated. CRC treats more than 50.000 people yearly. The company is based in Cupertino, California and operates residential facilities, and outpatient and opiate treatment clinics throughout the United States. CRC provides lifelong care to adult and adolescent patients through a continuum of services including detoxification, residential treatment, partial hospitalization, day treatment, intensive outpatient programmes, sober living, community education, intervention and aftercare. CRC has extended its presence to the Internet with eGetgoing, an on-line substance abuse treatment platform.

Cognos, specialized in business intelligence and performance management solutions, provides world-class enterprise planning and BI software and services to help companies plan, understand and manage financial and operational performance. Cognos brings together technology, analytical applications, best practices, and a broad network of partners to give customers a complete performance system. The Cognos performance system is an open and adaptive solution that leverages an organisation's ERP, packaged applications, and database investments. It gives customers the ability to answer the questions - How are we doing? Why are we on or off track? What should we do about it? - and enables them to understand and monitor current performance while planning future business strategies.

Cognos serves more than 23.000 customers in more than 135 countries, and its top 100 enterprise customers consistently outperform market indexes. Cognos performance management solutions and services are also available from more than 3000 worldwide partners and resellers.

Leslie Versweyveld

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