Children's Hospital Boston, Salud Family Health Centers and Unity Health Care select eClinicalWorks unified EMR/PM solution

Westborough 21 April 2008Children's Hospital Boston has purchased licenses of eClinicalWorks unified electronic medical record (EMR) and practice management (PM) software for its primary care network. As part of this agreement, eClinicalWorks is working with the Paediatric Physicians' Organization at Children's (PPOC) to build a paediatric-specific disease registry reporting module, which will aid the improvement of clinical care across the network. In addition, Salud Family Health Centers, the largest Federally Qualified Community Health Center (FQHC) in Colorado outside of Denver and Washington, D.C.'s Unity Health Care, the largest community health centre (CHC) network in the District of Columbia, have purchased the very same solution. At Salud, the software will support more than 100 providers to streamline practice operations between nine geographically dispersed locations from patient check-in to check-out and at Unity it will also benefit more than 100 providers between 31 locations, from patient check-in to check-out as well.


"Children's Hospital Boston is nationally recognized for its paediatric research and high-quality of care", stated Dr. Gregory J. Young, president and CEO of the Paediatric Physicians' Organization at Children's Hospital Boston. "Implementing a clinical computing system in the primary care offices is the next logical step in advancing patient care. We worked closely with the PPOC physicians who selected eClinicalWorks to improve clinical processes at physician practices and promote patient safety while reducing expenses."

The hospital will host the solution using a Software as a Service (SaaS) model so members are able to access the system via the Internet. A paediatric-specific disease registry reporting component will help track clinical quality measures so that the physicians can collaborate as a network to improve care.

"Children's Hospital Boston is a known expert in advancing paediatric medicine", stated Girish Kumar Navani, CEO and co-founder of eClinicalWorks. "We take tremendous pride in having the nation's leading institutions using eClinicalWorks for their paediatric primary care practices. The PPOC has more than 175 physicians who care for more than 100.000 children in eastern Massachusetts. We anticipate that the system will have a substantial positive impact on the care those children receive."

The Paediatric Physicians' Organization at Children's was incorporated to bring together paediatricians, paediatric medical groups, and paediatric specialists at Children's Hospital Boston. It is committed to supporting the mission of the hospital itself while at the same time working with managed care organizations, HMOs, insurers and networking on behalf of both its members and Children's. Membership in the PPOC is meant to be as inclusive as possible and is open to all members of the Children's medical staff, both geographically based at Children's Hospital and its affiliated medical staff based in the community. Founded as a 20-bed hospital for children, Children's Hospital Boston today is a 397-bed comprehensive centre for paediatric and adolescent health care grounded in the values of excellence in patient care and sensitivity to the complex needs and diversity of children and families.

"Salud was looking for a clinical system that would not only provide electronic health records but also manage the business side of the practice", stated Jerry Brasher, executive director of Salud Family Health Centers. "Chronic disease management is a critical part of patient care for many of Salud patients. With the use of eClinicalWorks, Salud will strengthen a provider's ability to monitor and appropriately address any changes in a patient's disease status."

Salud operates nine clinics and one administrative and training centre in north central and northeastern Colorado. Salud's services are arranged to respond to the multiple aspects of care, including primary care, dental and mental health. eClinicalWorks has enhanced its product according to the stringent reporting and billing requirements that apply to FQHCs, helping to ensure there is no interruption in the funding that supports their work. Using eClinicalWorks EMR/PM, Salud will streamline internal processes between practice locations and promote patient safety. Salud also plans to implement eClinicalWorks Enterprise Business Optimizer (eBO), which uses meta-data to give the practice more flexibility through the creation of customized reports and by performing clinical and financial analysis.

"Federally Qualified Health Centers, like Salud, offer quality care to patients under strict guidelines, and with an emphasis on clinical and financial reporting", stated Girish Kumar Navani, CEO and co-founder of eClinicalWorks. "Salud's selection of eClinicalWorks is a validation of our strategy and the work we have completed in this area."

The Salud system provides a full spectrum of high-quality, comprehensive, culturally competent, primary medical and dental care, including obstetrics and out-patient care to more than 66.000 residents and migrant and seasonal farm workers in northcentral and northeast Colorado. Salud also operates a mobile clinic, which serves to increase access to health care by migrant and seasonal farm workers. Salud currently provides more than 225.000 patient visits and is also a significant employer in northern Colorado with over 400 employees.

"Unity's patients typically include the underserved, homeless, incarcerated and formerly incarcerated so obtaining up-to-date medical documentation is challenging", stated Vincent A. Keane, CEO/President, at Unity Health Care. "After an exhaustive review of EMR/PM systems, we chose eClinicalWorks for the versatile and user-friendly nature of its solution. eClinicalWorks and Unity are also working closely with our staff to ensure they receive the training required to meet their various skill levels."

Unity has more than 31 locations across the District of Columbia, which provides health care to the area's underserved populations, including those that are homeless, part of the District of Columbia's Department of Correction Incarcerated and recently released from that department. After narrowing its selection down to two products, GE Centricity and eClinicalWorks, Unity has selected eClinicalWorks to streamline internal processes between practice locations and promote patient safety while reducing costs.

"Implementing an electronic medical records system that acts as a silo in one location is almost useless", stated Girish Kumar Navani, CEO and co-founder of eClinicalWorks. "Unity's challenge lays not only in the number of locations it has but the diverse nature of its patients - those same patients may change locations but that does not negate the need for providers to be able to access real-time, accurate medical records for them. The web-based nature of eClinicalWorks EMR/PM solution and the versatility of the product to fit most practice types will enable Unity to provide optimal patient care, no matter which location the patient visits. Additionally, CHCs have extensive reporting needs that make our EMR/PM and Enterprise Business Optimizer an ideal platform."

The Health Resources and Services Administration (HRSA), part of the United States Department of Health and Human Services, provided $1,4 million in grant-funding to Unity. HRSA is the primary Federal agency for improving access to health care services for people who are uninsured, isolated, or medically vulnerable.

Unity Health Care provides health care to medically underserved in the District of Columbia, including almost 12.000 homeless men and women either in the streets or at shelters throughout the city. Founded in 1985, Unity Health Care is the fourth largest community health centre network in the country, offering a full range of health services regardless of patients' ability to pay. Unity operates in more than 30 sites, including 11 community-based health centres, 10 homeless medical sites, four specialized health centres, two correctional health facilities, nine community correctional health sites, and two mobile health units. Unity's mobile outreach vans travel throughout the city, providing care to homeless persons and "hard to reach" substance abusers. In 2007, Unity provided care to more than 80.000 people who accessed services more than 433.000 times.

eClinicalWorks is a privately held expert in the ambulatory clinical systems market. The company's unified electronic medical record (EMR) and practice management (PM) solutions are proven for every market segment: large practice groups, including Massachusetts eHealth Collaborative (MAeHC), Electronic Health Records of Rhode Island (EHRRI) and the New York City Department of Health and Mental Hygiene, as well as medium, small and solo practices regardless of speciality. With an established customer base of 3200 customers across all 50 states, eClinicalWorks has been awarded multiple top industry honours including being named to the Inc. 500 in 2007, Best in KLAS in 2006, 2005 and 2004, and a top solution by TEPR for four consecutive years. Based in Westborough, Massachusetts, eClinicalWorks has additional offices in New York City and Alpharetta, Georgia. More company news is available in the VMW October 2007 article Sisters of Charity of Leavenworth Health System selects eClinicalWorks unified EMR/PM and Patient Portal.

Leslie Versweyveld

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