TeleHealth Services chosen by HCA to install interactive patient education system in Timpanogos Regional Hospital

Orem 20 May 2009TeleHealth Services, a provider of health care grade televisions and on-demand patient and staff interactive education solutions, has implemented its TIGR on-demand video education and entertainment system into Timpanogos Regional Hospital in Orem, Utah.


Timpanogos recently expanded and renovated its facility, adding two new floors and 54.461 square feet to better meet the needs of the Orem community. The new space includes a 20 bed Intensive Care/Cardiac Care unit and 48 private medical, surgical and paediatric patient rooms. As part of the patient and family focused expansion, Timpanogos implemented an interactive patient education system based on a 12 year relationship with TeleHealth Services.

"It is our strategy to use technology to improve patient care and assist employees", stated Sandy Ewell, Chief Clinical Officer of Timpanogos Regional Hospital. "We are encouraged by the possibilities that are now available with the TIGR system. Providing Timpanogos with this innovative technology will benefit the facility and enhance family and patient education. In addition to providing education, a patient can access our C.A.R.E. Channel, which contains beautiful images and music to help with relaxation and pain management."

"We are extremely excited about this new addition to our facility", stated Ruthann Jarvis, Director of Education for Timpanogos. "Informing and empowering patients in the health care process through interactive on-demand education via our existing television system is an exciting technology. We are specifically pleased with the amount of content that we can upload onto the system, helping us provide our patients with a library of educational information."

The TIGR Interactive Patient Education System improves the patient experience by placing education at the patient's fingertips. With on-demand educational content, the TIGR interactive system empowers patients in the recovery process, delivering condition-specific education and hospital information, helping patients and families feel more comfortable during their hospital stay. A fully automated system, TIGR can be accessed from any computer in the hospital and nurses have the functionality to prescribe content to patients at any time.

"We are very pleased to continue our relationship with HCA through the implementation of TIGR at their Timpanogos facility", stated Dan Nathan, VP/GM of TeleHealth Services. "Using the TIGR system, Timpanogos will be able to achieve new levels of service excellence, patient satisfaction, quality outcomes and nursing efficiency. TeleHealth Services is committed to working with our many business partners to apply emerging technologies, such as interactive patient education solutions, to today's health care challenges. TeleHealth provides the training, infrastructure and financing services that enable our health care partners to deliver patient education and entertainment software to those hospitals focusing on enhanced patient safety and satisfaction."

Located in Orem, this acute care hospital has expanded to 105 beds to better meet the community's health care needs. Timpanogos Regional Hospital provides premier services for patients of all ages and several state-of-the-art treatment options. These include innovative maternal-foetal medicine, a Level III NICU and advanced cardiovascular care.

In addition to Timpanogos Regional Hospital, the MountainStar family also includes St. Mark's Hospital in Salt Lake City, Ogden Regional Medical Center, Lakeview Hospital in Bountiful, Brigham City Community Hospital, Mountain View Hospital in Payson, Eastern Idaho Regional Medical Center in Idaho Falls, West Valley Medical Center in Caldwell, Idaho, and numerous outpatient centers and primary care physician clinics.

HCA owns and operates approximately 166 hospitals and approximately 107 freestanding surgery centres in 20 states and London, England. HCA is dedicated to providing health care services that meet each community's local health care needs. HCS seeks to integrate various services to deliver patient care with maximum quality and efficiency. Its approach includes focusing on quality; streamlining operations; sharing technology, equipment and personnel where appropriate; and using economies of scale when contracting for medical supplies and administrative services.

With more than 2500 health care clients across the country, TeleHealth Services is a major provider of integrated technology and communications solutions for the health care market. With 50+ years of health care expertise and partnerships with industry leading manufacturers TeleHealth Services is uniquely positioned to offer a full suite of hospital technology solutions that includes:

  • Patient and staff video-on-demand education platforms
  • Health care grade televisions and accessories
  • Patient protection and security systems
  • Bedside patient entertainment solutions
  • The latest educational and entertainment content
  • Custom designed communication systems
  • Comprehensive design, implementation, and service packages
  • Flexible financing solutions

Headquartered in Raleigh, North Carolina, TeleHealth Services is a division of Telerent Leasing Corporation, which was founded in 1957. Telerent is a wholly-owned subsidiary of ITOCHU International Inc., a United States company based in New York City and Global 500 Corporation. More company news can be found in the VMW December 2008 article TeleHealth Services' TIGR interactive patient education system facilitates award-winning results at Northridge Hospital Medical Center.

Source: TeleHealth Services

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