Being an expert provider in the medical instrumentation industry, Hewlett-Packard Company has launched HP biomed on-line. This new Web-based support service will answer all possible questions asked by biomedical engineers relating to the HP patient monitoring systems. The easy access as well as reliable answers made available through biomed on-line will enhance the efficiency of biomedical departments and increase equipment uptime.
Biomed on-line is intended for use by biomedical engineers who prefer to maintain and repair HP equipment themselves and who are in need of immediate access to a wide range of support documentation and tools. The service provides the most recent and comprehensive support information on monitoring systems and parts, as well as the ability to instantaneously order those parts on-line.
The service is available 24 hours a day and seven days a week. Products and parts can be searched either by name, number or description. Users can also review and print a huge variety of technical and application support material such as manuals, user manuals, service notes, technical data sheets, Quick Reference Guides, and Frequently Asked Questions (FAQs). The HP Medical Response Center may be accessed through e-mail.
Via biomed on-line, links are established to other HP Web sites including the HP Medical Products Group home page, local biomedical training schedules, the HP Medical Supplies catalogue, Probe newsletter, Year 2000 information, and HP PC and printer support. There are equally a number of external links to local Web sites of professional interest, like biomedical engineering groups and government standards bodies.
HP biomed on-line is available whether as part of most standard HP support agreements or for an annual subscription fee. Biomedical engineers also can order over 600 HP medical supplies and accessories over the Web.